Refund policy

Return & Refund Policy

Last Updated: [25 August 2026]

At Elite Bliss Lingerie, we stand behind the quality of our products. We offer a 30-day Return Policy, meaning you have 30 calendar days from the date your package is marked as delivered to request a return or replacement.

1. Return Eligibility Conditions

To qualify for a valid return and full refund, your item must meet the following criteria:

  • Proof of Purchase: You must provide your original Order Number and the email address associated with the order.

  • Item Condition: The device must be in its original packaging, including all enclosed accessories (charging cable, user manual, and protective inserts).

  • Hygiene & Safety: Because lingerie is an intimate product worn directly against the skin, all returned items are subject to a rigorous sanitary inspection upon arrival at our warehouse. Only products that meet strict hygiene standards will be processed further.

  • Promotional Items: Any free gifts, promotional items, or bundled goods received with your order must be returned alongside the product. If these items are not returned, their retail value will be deducted from your total refund.

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your device arrives damaged, defective, or if you received the incorrect item:

  1. Contact our support team within 48 hours of delivery at [customer-care@elitebliss-ae.com].

  2. Include your Order Number along with clear photos and a short video clip demonstrating the functional defect or physical damage.

  3. Customers are responsible for covering the cost of return shipping. A replacement or refund will only be issued once the returned item has been received, inspected, and approved by our quality control team.

Note: Minor box or outer packaging damage caused during transit by the carrier does not constitute a product defect if the device itself functions normally.

3. Non-Returnable & Non-Refundable Items

The following scenarios are non-refundable:

  • Returns requested after 30 calendar days from the delivery date.

  • Items returned without prior authorization (RMA) from our support team.

  • Products damaged due to misuse, immersion in water (unless rated waterproof), or drops are not eligible for replacement or refund.

  • Original express shipping fees (if paid at checkout).

4. Return Shipping Costs

  • Defective or Damaged Items: We cover 100% of the return shipping fees via a prepaid return label.

  • Change of Mind / Standard Returns: The customer is responsible for covering all return shipping fees. Return shipping costs are non-refundable.

Tracking Requirement: You MUST use a trackable shipping service and provide the tracking number to our support team. We are not responsible for lost, stolen, or misrouted return shipments that do not have confirmed tracking delivery to our warehouse.

5. Step-by-Step Return Process

  1. Request Authorization: Email [customer-care@elitebliss-ae.com] with your Order Number, reason for return, and clear images/videos of the item.

  2. Receive Instructions: Once approved, our team will issue a Return Merchandise Authorization (RMA) number and the exact warehouse return address.

  3. Pack & Ship: Securely pack the device and all original contents into a shipping box to prevent transit damage. Email your return tracking number to support.

  4. Inspection & Approval: Upon delivery at our facility, our inspection team will verify the unit within 3 to 5 business days.

6. Refunds & Processing Times

  • Approved Refunds: Once your return passes inspection, your refund will be processed back to your original payment method (Credit Card, Apple Pay, or Tabby).

  • Processing Time: Banks and credit card issuers typically take 5 to 10 business days to post the refunded amount to your account after we initiate the transfer.

  • Late or Missing Refunds: If you have not received your refund after 10 business days from our approval email, please check your bank account, then contact your financial institution. If you have done this and still have not received your refund, contact us at [customer-care@elitebliss-ae.com].

7. Order Cancellations

Orders enter our automated fulfillment pipeline immediately after placement. If you need to cancel an order, you must email [customer-care@elitebliss-ae.com] within 1 hour of placing the order. Once an order has been dispatched or handed to the shipping courier, it cannot be canceled and must be processed as a standard return upon receipt.