Shipping policy

Delivery Time & Shipping Policy

1. Order Processing

All orders are processed within 1–5 business days after payment confirmation. Processing times may vary during promotional periods, public holidays, supplier delays, or high order volumes.

Business days exclude weekends and public holidays in South Africa.

2. Estimated Delivery Time to South Africa.

Estimated delivery times for orders shipped to South Africa are generally:

  • Standard International Shipping: 1–15 business days.

These timeframes are estimates only and are not guaranteed delivery dates.

3. Customs Clearance & Import Procedures

Orders shipped may be subject to:

  • South Africa customs inspections
  • Import clearance procedures
  • Duties and VAT assessments
  • Delays caused by local customs authorities or courier partners

4. Force Majeure & Regional Disruptions

Delivery timelines may be affected by circumstances beyond our reasonable control, including but not limited to:

  • Airline or cargo disruptions
  • Port congestion
  • Customs delays
  • Political instability
  • Armed conflict or regional tensions
  • Sanctions or airspace restrictions
  • Natural disasters
  • Global supply chain interruptions

Due to the ongoing geopolitical situation affecting parts of the Middle East, including regional tensions and surrounding airspace, international shipments departing from our supplier may occasionally experience unexpected transit delays. While we work closely with our logistics partners to minimize disruptions, delivery timeframes cannot be guaranteed during such events.

5. Tracking Information

Tracking information will be provided once the order has been dispatched. 

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, we are not liable for delays caused by courier companies, customs authorities, or events outside our control.

If a shipment is significantly delayed or believed to be lost, customers should contact our support team so we can investigate the matter with the shipping provider.

8. Delivery Time Disclaimer

All shipping timelines displayed on our website are estimates only and should not be interpreted as guaranteed delivery commitments.

By placing an order, the customer acknowledges and accepts that international shipping timelines may vary due to operational and geopolitical factors.